New patients are already looking for you. Most of them never make it to the chair.
I help independent dental and medical practices get found, get the call answered, get the appointment booked, and get the patient back for the next visit. Marketing plus the automation behind it, built once and kept running. Not an agency with a junior on your account. One person who owns the whole system.
This is for you if
- You own or run the practice, and you can feel the gap between how good the clinical work is and how full the schedule is
- The front desk is doing its best, and calls still go to voicemail, reviews still go unanswered, and overdue patients still drift away
- You've paid for marketing before and could never say what it actually brought in
This is not for you if
- You're a large group or DSO with an in-house marketing team and a dozen locations
- You want a cheap ad campaign and nothing underneath it. Ads into a leaky practice just cost more
- You'd rather not change anything about how the phone, the schedule, or follow-up work today
Where new patients leak out
Somewhere this week, a new patient searched for a practice like yours, found you, and called. It was 12:40 on a Tuesday. The front desk was checking someone out. The call went to voicemail.
That patient did not leave a message. They called the next practice on the list, and that one picked up.
The leaks are almost always the same five. The map listing that doesn't show up in the top three. The call nobody could get to. The website that says "call us" at 10pm. The appointment that was never confirmed, so it never happened. The patient who came once, felt fine, and was never asked back.
None of that is a reflection on the care you give. It means the systems around the care were never built.
Building those systems is the entire job here.
How we'd work together
Two ways in. Most practices start with the first.
The Patient Pipeline Build
In thirty days I plug the five leaks. Your Google listing rebuilt, every missed call texted back within a minute, online booking with automatic reminders, a review engine that asks every patient at the right moment, and a reactivation campaign to the patients you haven't seen in a while. Plus the numbers to prove it worked.
The Practice Growth Partner
For practices that want the systems kept running and the schedule kept full. Everything in the Build maintained, reviews answered, monthly recall and reactivation campaigns, paid local ads managed once the leaks are fixed, and one page of numbers every month. Content and social media available as an add-on.
I take on a small number of practices at a time, on purpose.
Find out where your patients are leaking
Twelve yes-or-no questions, three minutes, no email required. They cover the five places new patients slip out of a practice, plus whether you'd know if they did. Your score tells you exactly where to look first.
Check Your Scorecard"If a new patient calls during lunch and nobody picks up, do they get a text back within a minute?"
If the answer is "they get voicemail," that patient is already dialing the next practice.
Practice Notes
I'd rather show you how I think than tell you I'm good at this.
The Five Places New Patients Leak Out of a Practice
The map. The phone. The booking step. The reminder. The recall. Where the schedule quietly empties out, and three tests you can run on your own practice this afternoon.
Website Teardown: What a New Patient Sees in Eight Seconds
A real family dental practice website, names blurred, read the way a nervous new patient on a phone would read it. What earns the call, what quietly loses it, and what I'd fix in a week.
Tell me about the practice
How many providers, where the front desk hurts, and what you've already tried. If I can help, you'll know by the end of the call. If I can't, you'll leave with something useful anyway.
Book a Discovery Call