Draft: have counsel review. These terms are a working draft that hasn't yet been reviewed by an attorney, and they may be revised.

Terms

Terms of service

Last updated November 2026. These terms ("Terms") are a binding agreement between you, or the business you represent ("Client" or "you"), and Architechtura LLC ("we", "us"). By requesting an audit, paying for a service, submitting the intake form, or granting us store access, you agree to these Terms. If you're agreeing for a business, you confirm you're authorized to bind it.

1. Services

• Free audit. A review of your store's publicly available pages and a written report, provided free of charge and as-is.
• Launch Sprint ($750, one time). Reconciliation of your store's product and policy content and prepared corrections for you to publish, a product feed for Business Hub, agent instructions written to OpenAI's Business Agents policy, and a 100-question accuracy test, delivered within 72 hours of when you grant store access (see section 5).
• Agent Ops ($900 per month). Monthly retesting, feed and content upkeep, and a monthly report.

The scope of each service is limited to what's described on our website at the time of purchase. Anything else, including ads, SEO, site design, custom development, or legal or regulatory review, is out of scope unless we agree to it in writing.

2. No guarantee of outcomes

We don't promise, guarantee or represent any particular outcome, including ChatGPT placement, recommendations, mentions, rankings, traffic, clicks, conversions, sales, revenue, or a reduction in support volume. Those depend on third parties and factors we don't control. OpenAI alone decides business verification, Business Agent eligibility and approval, and how ChatGPT responds. Its products are in beta and may change or end at any time. The price of a service doesn't depend on any outcome.

3. AI systems and accuracy

AI systems, including ChatGPT and any Business Agent, generate responses automatically and can produce inaccurate, incomplete or unexpected output, even after testing. Our accuracy test checks a defined set of questions at a point in time. It reduces risk but doesn't eliminate it, and it isn't a guarantee of how the agent will respond to other questions or in the future. You're responsible for monitoring your agent and your content after delivery, and for promptly correcting or disabling anything inaccurate. We aren't responsible for responses generated by OpenAI's systems.

4. Your responsibilities

• Accounts. You own and control your Shopify store, your Business Hub profile and any Business Agent. You complete OpenAI's verification yourself, and you're responsible for complying with OpenAI's and Shopify's terms and policies.
• Access. You grant view-only access through Shopify's collaborator system, limited to products, pages and policies. We never ask for passwords, and we don't request or accept access to orders, customers, payments or staff. You may revoke access at any time, and you agree to revoke it when the engagement ends.
• Publishing. We don't edit your live store. We deliver recommended changes, and you decide whether to publish them and do the publishing yourself. Anything you publish is your content, and you're responsible for its accuracy and legality. Keep your own backup before importing any file we provide.
• Your business and products. You're solely responsible for your products, pricing, inventory, policies, fulfillment, customer service and marketing claims, and for their compliance with applicable law, including consumer protection, advertising, privacy and product safety rules.
• Information. The information you give us is accurate, and you have the rights to the content and materials you provide.
• Eligible categories. Your store doesn't sell supplements, health, finance, firearms, adult, alcohol or CBD products, or anything that requires a professional license to sell or advise on. If it does, we may end the engagement, and section 7 applies.

5. Timing

The 72-hour delivery period starts when collaborator access is granted, and we confirm the start time by email. It pauses while we wait for your answers, and during outages or changes on third-party platforms. Delivery means we send you the final test sheet and handoff report.

6. Fees and payment

Fees are due in advance and processed by Stripe. Prices are in US dollars and exclude taxes, which you pay where applicable. Agent Ops renews monthly until cancelled. Disputing a charge with your card issuer for work that was delivered, instead of contacting us first, is a breach of these Terms. You agree to contact us first so we can resolve the issue.

7. Refunds and cancellation

• Launch Sprint, before you grant access: full refund on request.
• Launch Sprint, if we don't deliver within the 72-hour period (excluding paused time under section 5): full refund on request, within 14 days of the missed deadline.
• Launch Sprint, after delivery: no refund, including if OpenAI waitlists your claim or declines your agent, because the data, feed, instructions and test are still delivered.
• Ineligible category discovered after purchase: we refund the fee minus the value of work already performed.
• Agent Ops: cancel at any time before your next billing date and you won't be charged again. Months already started aren't refunded.

Either party may end an engagement by written notice if the other materially breaches these Terms and doesn't fix the breach within 7 days.

8. Disclaimer of warranties

Except as expressly stated in these Terms, the services, reports, deliverables and website are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, non-infringement, and any warranty that the services will be uninterrupted, error-free or produce any result. The free audit is informational only.

9. Limitation of liability

To the fullest extent permitted by law:

• We aren't liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, sales, data, goodwill or business opportunity, however caused and under any theory of liability, even if we were told such damages were possible.
• We aren't liable for the acts, omissions, outputs, outages or decisions of third parties, including OpenAI, Shopify and Stripe.
• Our total liability for all claims arising out of or relating to these Terms or the services won't exceed the fees you actually paid us for the specific service that gave rise to the claim in the three (3) months before the event giving rise to the liability. For the free audit, that amount is zero.

These limits are an essential part of the bargain and apply even if a remedy fails of its essential purpose. Some jurisdictions don't allow certain limitations, in which case they apply to the maximum extent allowed.

10. Your indemnity

You agree to defend, indemnify and hold harmless Architechtura LLC and its members, employees and contractors from any third-party claims, losses, damages, fines and costs (including reasonable attorneys' fees) arising from: your products, services, pricing, policies or business practices; content you provided or approved; your use or operation of your store, Business Hub profile or Business Agent; your violation of law or of third-party terms; or your breach of these Terms.

11. Ownership

You own your store content and, once paid in full, the deliverables we produce for you. We keep ownership of our pre-existing and general methods, tools, templates, question sets and know-how, and we grant you a non-exclusive license to use any of them embedded in your deliverables. We may use non-identifying, aggregated learnings to improve our services. We won't name you as a client or publish your results without your written permission.

12. Confidentiality and data

Each party keeps the other's non-public information confidential and uses it only for the engagement, except where it's already public, independently developed, or required by law. We access only the data we need and don't export customer or order records. We handle personal information as described in the privacy notice. You're responsible for your own customers' data and for having any notices or consents your customers require.

13. Disputes

Talk first. Before filing any claim, the party raising it will email the other a written description, and both will try in good faith to resolve it for 30 days.

Arbitration. Any dispute not resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in New York, New York. Either party may bring an individual claim in small claims court instead, or seek injunctive relief for misuse of confidential information or intellectual property.

No class actions. Claims may be brought only individually, not as a plaintiff or class member in any class, consolidated or representative proceeding.

Time limit. Any claim must be brought within one (1) year after it arises, or it's permanently barred.

14. Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act.

15. General

• Independent contractor. We're an independent contractor, not your employee, agent or partner.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, including platform outages, changes to third-party services, internet failures, or acts of government.
• Independence. We're not affiliated with, endorsed by or partnered with OpenAI or Shopify.
• Changes. We may update these Terms by posting a new version here. Changes apply to purchases made after the update. For Agent Ops, they apply from your next billing period.
• Entire agreement. These Terms, together with the service description at purchase and the privacy notice, are the entire agreement on this subject. If any provision is unenforceable, the rest remains in effect. A failure to enforce a provision isn't a waiver.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger or sale of our business.
• Survival. Sections 2, 3, 4, 8, 9, 10, 11, 12, 13 and 14 survive the end of any engagement.
• Notices. Notices are given by email to contact@architechtura.com for us, and to the email you used at checkout or intake for you.

16. Contact

Architechtura LLC · contact@architechtura.com · Mailing address available by email on request.